Exploring the Buy Now Pay Later Boom

January 24, 2022 | Devon Wilson | Credit Union Solutions

buy now pay later

  We often talk about the differences between older and younger generations, and we can add another trend to the list of factors that divide them: the surge in buy now, pay later program participation among younger Millennials, and Gen Z. Let’s explore the BNPL boom and its role in the future of banking. Why […]

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Post-COVID Member Habits

December 27, 2021 | Devon Wilson | Marketing

post-covid member habits

  It feels like no matter what, COVID-19 isn’t done with us. Schools, small businesses, healthcare providers, credit unions – we are all scrambling to find the best ways to keep our livelihoods intact and our families safe. And as such, this has affected how we do things, from day-to-day activities all the way up […]

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Tips for Streamlining Credit Union Operations

December 20, 2021 | Devon Wilson | Credit Union Solutions

streamlining credit union operations

  As credit unions become successful, they grow in size and complexity. And streamlining credit union operations sometimes gets put on the back burner, especially when your leadership has other things to worry about – like a global pandemic. So let’s go through some top tips for streamlining credit union operations. When To Start Streamlining […]

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Web Development for Credit Unions

October 25, 2021 | Devon Wilson | Marketing

web development

  In an increasingly digital world, your credit union’s website is the new interactive business card, a source of income, and the main way by which prospective members will judge whether you are the right fit for their financial needs. So let’s talk about web development for credit unions: what to do, what not to […]

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Boost Member Loyalty for Your Credit Union

October 18, 2021 | Devon Wilson | Marketing

member loyalty

  Retention and loyalty are the main foundation of any customer- or member-based business. And credit unions are no different. And lately, reputation and online presence are determining factors in the loyalty conversation. Here are some tips for boosting member loyalty. Get Creative with Loyalty Programs Your loyalty program will be as successful as you […]

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4 Common Reasons Your Members Switch Banks

September 27, 2021 | Devon Wilson | Marketing

reasons members switch banks

  Part of knowing how to create a successful business continuity plan for credit union member retention comes from the knowledge that we gain from studying what makes your members choose to leave your financial institution for another. So here are some common reasons why your members switch banks. Better Data Protection The COVID pandemic […]

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4 Takeaways from ‘Digital-First Banking Trends Report’

September 20, 2021 | Devon Wilson | Credit Union Solutions

digital first banking

  SilverCloud recently published the “Digital-First Banking Trends Report” (you can download the free report here). There is a ton of insightful information in the report, so we wanted to go through a few of the best takeaways, which include mobile banking, technology adoption, and more. Customer Self-Service SilverCloud reports that the average daily use […]

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5 Benefits of Finance Automation

August 30, 2021 | Devon Wilson | Credit Union Solutions

finance automation

  Finance automation technology can be scaled – it can be all-encompassing, or it can help your credit union increase the efficiency in some processes so your employees can spend more time serving your members. Let’s talk about the five benefits of financial automation. Fewer Errors When automation is done right, it creates fewer errors […]

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