Big Moves in Mobile Banking

May 24, 2021 | Devon Wilson | Credit Union Solutions

mobile banking

  Mobile banking, a feature that’s been around for years, has suddenly become a primary means for credit union members to carry out as much of their financial activity as possible. Let’s take a look at how mobile banking is succeeding – and the areas that need some work. Winning Features from Top CUs Nerd […]

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Trends in Auto Lending

May 17, 2021 | Devon Wilson | Credit Union Solutions

auto lending

  Today, credit unions are tasked with adapting older or outdated processes and services to a newer market. Add a pandemic to the mix, and you see a surge in online and mobile banking that will be hard to ignore from now on. And auto lending is no different. Here are some trends in auto […]

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Financial Preparedness Approaches for the Future

March 29, 2021 | Devon Wilson | Marketing

financial preparedness

  Financial preparedness meant something like a “rainy day” stash or “disaster fund” before the events of 2020. Many credit union members were lucky enough not to have worried about what it takes to be financially prepared. If they don’t live somewhere with extreme weather, many thought financial preparedness plans didn’t really apply to them. […]

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How to Improve Credit Union Customer Service

March 22, 2021 | Devon Wilson | Credit Union Solutions

credit union customer service

  We’ve talked previously about trends credit union customers will come to expect and ways to improve member experience in previous blog posts. But a lot has changed in the last year. So let’s take a look at some new ways to improve credit union customer service. Focus on Financial Well-Being Credit unions are very […]

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6 Ways to Improve Your Credit Union Website

February 22, 2021 | Devon Wilson | Marketing

improve your credit union website

  Your credit union’s website is getting more traffic, and your members expect to be able to find more information and services than ever before. After a long year of hurried digital transformation, now is the time to optimize your business’s online presence. Here are some of the best ways to improve your credit union […]

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Human Interface – Fintech with a Personal Touch

February 15, 2021 | Devon Wilson | Credit Union Solutions

human interface

  As more and more banking operations go digital, it’s easy to get caught up in the convenience and forget about the human aspect of doing business. And that human aspect, the connection to community and customer, is what sets credit unions apart from other financial institutions. And that’s why creating human interfaces is so […]

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2020’s Digital Push May Mean Future Security Risks

January 25, 2021 | Devon Wilson | Security

credit union cybersecurity

  In 2020, credit unions prioritized service over expansion. But creating new digital solutions for members and employees was a whirlwind of uncertainty and this year, leaders will need to stay extra vigilant when it comes to credit union cybersecurity. Now, many credit unions are focused again on expansion. 2021 looks to be the year […]

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Digital Lending and Other 2021 Trends

January 18, 2021 | Devon Wilson | Credit Union Solutions

digital lending

  Your digital banking solutions are under scrutiny, your member expectations are higher than ever, and your credit union has just come out of one of the toughest years in modern history. Let’s discuss how you’ll get a leg up this year by looking at the top digital and lending trends set to dominate 2021. […]

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