by Devon Wilson | Jul 16, 2024 | Credit Union Solutions, Member Service Representatives
Maintaining accurate and up-to-date member information is crucial for credit unions. A member’s outdated phone number or email can lead to missed communications, frustrated members, and increased vulnerability to fraud. Picture a member trying to update...
by Devon Wilson | Jul 9, 2024 | Credit Union Solutions, Online Account Opening
The first impression you make on your new members can set the tone for a lasting relationship. Member onboarding is a crucial phase where credit unions can showcase their commitment to providing exceptional service. An optimized onboarding process not only...
by Devon Wilson | Jun 18, 2024 | Leadership, Marketing, Skip A Pay
In the fast-paced and ever-changing financial landscape, credit unions are constantly seeking innovative ways to attract and retain members. While competitive rates and diverse products are important, financial flexibility has emerged as a key differentiator for...
by Devon Wilson | Jun 4, 2024 | Leadership, Marketing, Member Service Representatives
In today’s interconnected world, travel has become a regular part of life for many. Whether it’s a weekend getaway or an international adventure, your credit union members are likely to embark on journeys that take them far from home. While travel opens up...
by Devon Wilson | May 21, 2024 | Community Outreach for CUs, Credit Union Solutions, Marketing
Financial literacy is a critical skill often overlooked in education systems, yet essential for effective personal financial management. With only 57% of American adults considered financially literate according to a new study from Zippia, credit unions are in a...
