Crisis Management Through Technology: How Infuzion Supports Business Continuity

by Devon Wilson | May 8, 2025 | Credit Union Solutions, Disaster Recovery

  For credit unions, the true test of resilience often comes during disruption: natural disasters, staffing shortages, cyber incidents, or even routine core downtime. In these moments, technology isn’t just helpful—it’s essential. Business continuity...

The Psychology of Digital Banking: How Online Account Opening Impacts Member Trust

by Devon Wilson | Mar 25, 2025 | Credit Union Solutions, Marketing, Online Account Opening

  Digital banking has become an essential aspect of the credit union member experience. As more members embrace online and mobile banking, the importance of a seamless and secure online account opening process cannot be overstated. This process not only sets the...

The Environmental Impact of Digital Statements: Make-A-Statement’s Role in Sustainability

by Devon Wilson | Mar 18, 2025 | Credit Union Solutions, eNotices, Marketing

  As credit unions strive to reduce their environmental footprint and promote sustainable practices, the shift towards digital statements has emerged as a powerful tool for change. By encouraging members to opt for electronic statements, credit unions can...

Bridging the Digital Divide: Adapting Online Services for Older Credit Union Members

by Devon Wilson | Mar 11, 2025 | Credit Union Solutions, Leadership, Member Service Representatives

  As credit unions increasingly shift towards digital services, it’s crucial to ensure that all members, regardless of age or technological proficiency, can access and benefit from these offerings. Older members, in particular, may face unique challenges...

Streamlining Back-Office Operations: Creative Uses for Infuzion

by Devon Wilson | Feb 18, 2025 | Credit Union Solutions, Leadership, Member Service Representatives

  For credit unions using the KeyStone core, maximizing operational efficiency often requires sophisticated tools for managing complex back-office functions. IMSI’s Infuzion solution transforms routine tasks into streamlined processes without requiring...

Using Make-A-Statement Data to Drive Member Engagement

by Devon Wilson | Feb 11, 2025 | Credit Union Solutions, Marketing, Member Service Representatives

  Electronic statement delivery represents more than just a routine operational task – it’s an opportunity to understand and enhance member engagement. IMSI’s Make-A-Statement solution not only streamlines document management but also provides...