by Devon Wilson | Sep 28, 2026 | Credit Union Solutions, Leadership
A credit union merger may be approved on paper long before the technology feels like one institution. Behind the member notices, new signage, and organizational changes are two operating environments that were built independently: two sets of applications, contracts,...
by Devon Wilson | Sep 13, 2026 | Credit Union Solutions, Leadership
A core conversion changes far more than the system that stores member and account data. It changes how employees find information, how digital applications create records, how payments post, how documents are indexed, how reports are produced, and how dozens of...
by Devon Wilson | May 9, 2026 | Credit Union Solutions, Leadership
At some point, most credit union leadership teams have the same conversation: the technology stack feels dated, members expect more from digital channels, and something has to change. The question is what. Full core replacement is one answer. It’s also a...
by Devon Wilson | Apr 15, 2026 | Credit Union Solutions, Leadership
A credit union runs on dozens of interconnected processes: member onboarding, loan origination, document management, payment processing, account maintenance. Each one touches the core system. Each one creates an opportunity for either automated accuracy or manual...
by Devon Wilson | Mar 11, 2025 | Credit Union Solutions, Leadership, Member Service Representatives
As credit unions increasingly shift towards digital services, it’s crucial to ensure that all members, regardless of age or technological proficiency, can access and benefit from these offerings. Older members, in particular, may face unique challenges...
by Devon Wilson | Feb 18, 2025 | Credit Union Solutions, Leadership, Member Service Representatives
For credit unions using the KeyStone core, maximizing operational efficiency often requires sophisticated tools for managing complex back-office functions. IMSI’s Infuzion solution transforms routine tasks into streamlined processes without requiring...
