Blog
Stay up-to-date with the latest developments in credit unions and how they can impact your financial future.
Don’t Miss These Top Credit Union Conferences in 2023
So much has changed since the earliest days of the pandemic, in our lives and in the credit union industry. The rise of digital transformation, branch sharing, and so much more have shaped how your members interact with your credit union, as well as how your...
Tips to Optimize Member Experience in a Digital Banking World
Happy 2023! Digital banking and open banking are big topics in the finance industry right now, and a lot of the innovations within them are spurred by the promise of better CX (customer experience). Optimizing member experience at your credit union will be a...
Why Now Is the Time to Optimize Credit Union Onboarding
For several years, bank and credit union members and prospects have been asking their branches and their search engines “how to open a bank account online.” And with that, member onboarding has been shifting to more digital touchpoints and fewer staff-guided...
3 Credit Union Marketing Mistakes and How to Fix Them
Credit union marketing mistakes are easy to make. You have a monthly newsletter, and you recently added social media and other marketing channels like email promotions or app communication to your marketing mix. But things aren’t progressing the way you want –...
Harness the Power of Credit Union Transparency
Credit unions are, in many ways, the antithesis of big bank operations. The goal of most credit unions is to integrate with the communities they operate in and help serve and educate their members in a bid to be more accessible than larger, corporate-feeling...
5 Autumn Banking Trends to Follow This Year
Autumn is a season of change and preparation. The holidays are right around the corner, the summer vacations are all long since passed, and it’s time to start thinking about the new year. For your credit union members, autumn banking trends can be cyclical –...
Your Members Need Financial Education and Money Management Resources
Inflation rates, gas prices, homes – everything is going up. And that puts more stress on your credit union members. It’s especially difficult for your members that fall near or below the poverty line. And while no amount of financial education can fix...
CXO: Why Your Credit Union Needs a Chief Experience Officer
There are c-level positions that are popular over the decades like CEO, CFO, and COO – but there are also ones that evolve or even come and go as the market, economy, and workplace change. One great example of this is the CXO – right now, the Chief Experience...
Credit Union Staff Engagement: How to Boost Your Work Environment
We recently talked about how the Great Resignation is affecting credit unions, and though we’ve seen a slowdown in the number of people quitting as we move further into 2022, most predictions show we’re in for some more hard days before things go back to any...
3 Credit Union Website Design and Development Tips
As much as your credit union website design should be visually appealing, it should do more than just look good. Your web development should be focused on creating a functional, engaging, and intuitive layout that helps your members and prospects find exactly...