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Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay

Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay

by Devon Wilson | May 22, 2025 | Credit Union Solutions, Member Service Representatives

  Modern credit unions face a growing challenge: how to offer the speed and convenience of digital services without losing the personal, member-first approach that sets them apart from big banks. Nowhere is this balance more important than with services like...
Using Make-A-Statement Data to Drive Member Engagement

Using Make-A-Statement Data to Drive Member Engagement

by Devon Wilson | Feb 11, 2025 | Credit Union Solutions, Marketing, Member Service Representatives

  Electronic statement delivery represents more than just a routine operational task – it’s an opportunity to understand and enhance member engagement. IMSI’s Make-A-Statement solution not only streamlines document management but also provides...
Converting Loan Applications to Approvals: Best Practices with Web Loan Applications

Converting Loan Applications to Approvals: Best Practices with Web Loan Applications

by Devon Wilson | Feb 4, 2025 | Credit Union Solutions, Member Service Representatives, Web Loan Applications

  For credit unions, converting loan applications into approvals efficiently is crucial for both member satisfaction and portfolio growth. Traditional loan processes often create friction points that can lead to abandoned applications and missed opportunities....
Safe Travels, Secure Finances: Protecting Members With Travel Notification

Safe Travels, Secure Finances: Protecting Members With Travel Notification

by Devon Wilson | Jan 20, 2025 | Credit Union Solutions, Member Service Representatives, Security, Web Loan Applications

  For credit union members, having a card declined while traveling can turn a dream vacation into a stressful ordeal. Such disruptions often occur at the worst possible moments – during international business meetings, family vacations, or emergency travel....
Using Trial Balance+ to Streamline Credit Union Operations

Using Trial Balance+ to Streamline Credit Union Operations

by Devon Wilson | Jan 13, 2025 | Credit Union Solutions, Leadership, Member Service Representatives

  When credit union staff need to verify specific transactions or resolve member inquiries, searching through extensive trial balance reports can create significant operational bottlenecks. IMS Integration’s Trial Balance+ transforms this essential function...
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Recent Posts

  • Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay
  • Crisis Management Through Technology: How Infuzion Supports Business Continuity
  • The Psychology of Digital Banking: How Online Account Opening Impacts Member Trust
  • The Environmental Impact of Digital Statements: Make-A-Statement’s Role in Sustainability
  • Bridging the Digital Divide: Adapting Online Services for Older Credit Union Members

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