by Devon Wilson | Jul 6, 2026 | Credit Union Solutions, Member Service Representatives
Most members already know they should be saving more. The advice is everywhere, and it’s rarely the missing piece. What’s missing is a system that makes saving happen without requiring a decision every time. The numbers show how wide that gap has become....
by Devon Wilson | Jun 1, 2026 | Credit Union Solutions, Member Service Representatives
Unexpected overdrafts don’t happen on a schedule. A bill processes before a paycheck clears. A forgotten subscription charge comes through at the wrong time. A member miscalculates their available balance by a small margin. The result is an overdraft, often at a...
by Devon Wilson | May 22, 2025 | Credit Union Solutions, Member Service Representatives
Modern credit unions face a growing challenge: how to offer the speed and convenience of digital services without losing the personal, member-first approach that sets them apart from big banks. Nowhere is this balance more important than with services like...
by Devon Wilson | Nov 22, 2021 | Credit Union Solutions
Like last year, 2021’s holiday season is going to present some unique challenges, many of which are – at least in part – caused by the coronavirus pandemic. Labor shortages and supply chain disruptions are going to make for some challenging interactions, and...
by Devon Wilson | Oct 25, 2021 | Marketing
In an increasingly digital world, your credit union’s website is the new interactive business card, a source of income, and the main way by which prospective members will judge whether you are the right fit for their financial needs. So let’s talk about web...
