by Devon Wilson | Dec 21, 2020 | Member Service Representatives
As a credit union leader, you spend a lot of time working on ways to improve the member experience. But what about the employee experience? Your employees have taken on the brunt of the chaos of 2020 alongside you and your leadership team in an effort to...
by Devon Wilson | Aug 26, 2020 | Member Service Representatives
Social distancing is a concept of which we are acutely aware now that we’re 5 months into the COVID-19 pandemic. But online and self-service options have been gaining traction in almost all business processes for years. Success in self-service doesn’t...
by Devon Wilson | May 29, 2020 | Member Service Representatives
The community experience people love about credit unions is created by you – the people who work there. Trust is of the utmost importance when it comes to people’s finances and that trust comes from the service you provide and willingness to go above and...
by Devon Wilson | May 23, 2019 | Member Service Representatives
With the World Health Organization officially calling ‘burn-out’ an occupational syndrome, the need to address this serious issue across all industries is even more crucial. The consequences of constantly undervalued and overworked staff can be serious. Absences,...
by Devon Wilson | May 23, 2019 | Member Service Representatives
With the World Health Organization officially calling ‘burn-out’ an occupational syndrome, the need to address this serious issue across all industries is even more crucial. The consequences of constantly undervalued and overworked staff can be serious. Absences,...
by Devon Wilson | May 14, 2019 | Member Service Representatives
Improving sales performance is crucial to your credit union’s success. New accounts and loans create needed income to cover costs and increase capital. Even with all the technological advancements in marketing and customer service, your branch employees are often the...
