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4 Ways to Improve Member Experience

4 Ways to Improve Member Experience

by Devon Wilson | May 29, 2020 | Member Service Representatives

  The community experience people love about credit unions is created by you – the people who work there. Trust is of the utmost importance when it comes to people’s finances and that trust comes from the service you provide and willingness to go above and...
5 Ways You Can Avoid Credit Union Employee Burn-out

5 Ways You Can Avoid Credit Union Employee Burn-out

by Devon Wilson | May 23, 2019 | Member Service Representatives

With the World Health Organization officially calling ‘burn-out’ an occupational syndrome, the need to address this serious issue  across all industries is even more crucial. The consequences of constantly undervalued and overworked staff can be serious. Absences,...

5 Ways to Avoid Credit Union Employee Burn-out

by Devon Wilson | May 23, 2019 | Member Service Representatives

With the World Health Organization officially calling ‘burn-out’ an occupational syndrome, the need to address this serious issue across all industries is even more crucial. The consequences of constantly undervalued and overworked staff can be serious. Absences,...
3 Areas Your Credit Union Sales Program Should Focus On

3 Areas Your Credit Union Sales Program Should Focus On

by Devon Wilson | May 14, 2019 | Member Service Representatives

Improving sales performance is crucial to your credit union’s success. New accounts and loans create needed income to cover costs and increase capital. Even with all the technological advancements in marketing and customer service, your branch employees are often the...
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