by Devon Wilson | Apr 19, 2021 | Credit Union Solutions
“The strength of the team is each individual member. The strength of each member is the team.” –Phil Jackson Credit unions, like many businesses, are coming off one of the toughest years in modern history. To get through this and start moving forward with some...
by Devon Wilson | Mar 29, 2021 | Marketing
Financial preparedness meant something like a “rainy day” stash or “disaster fund” before the events of 2020. Many credit union members were lucky enough not to have worried about what it takes to be financially prepared. If they don’t live somewhere with...
by Devon Wilson | Mar 22, 2021 | Credit Union Solutions
We’ve talked previously about trends credit union customers will come to expect and ways to improve member experience in previous blog posts. But a lot has changed in the last year. So let’s take a look at some new ways to improve credit union customer service....
by Devon Wilson | Dec 28, 2020 | Accessibility, Security
The pandemic and other disasters caused a lot of uncertainty for your members and employees this year. As 2020 comes to a close, it’s important for leaders to review what they’ve learned so they can prepare for 2021. Here are the top insights credit unions...
by Devon Wilson | Dec 21, 2020 | Member Service Representatives
As a credit union leader, you spend a lot of time working on ways to improve the member experience. But what about the employee experience? Your employees have taken on the brunt of the chaos of 2020 alongside you and your leadership team in an effort to...
