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Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay

Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay

by Devon Wilson | May 22, 2025 | Credit Union Solutions, Member Service Representatives

  Modern credit unions face a growing challenge: how to offer the speed and convenience of digital services without losing the personal, member-first approach that sets them apart from big banks. Nowhere is this balance more important than with services like...
Using Make-A-Statement Data to Drive Member Engagement

Using Make-A-Statement Data to Drive Member Engagement

by Devon Wilson | Feb 11, 2025 | Credit Union Solutions, Marketing, Member Service Representatives

  Electronic statement delivery represents more than just a routine operational task – it’s an opportunity to understand and enhance member engagement. IMSI’s Make-A-Statement solution not only streamlines document management but also provides...

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