by Devon Wilson | Feb 8, 2024 | Credit Union Solutions, Leadership, Marketing, Member Service Representatives
As we step into a new era of technological advancements and innovation, the financial industry, particularly credit unions, is poised for significant transformations. To gain insights, we turn to the predictions of fintech and credit union experts who have been...
by Devon Wilson | Jan 4, 2024 | Credit Union Solutions, Leadership, Marketing, Member Service Representatives
Artificial intelligence and machine learning are rapidly becoming integral tools and key credit union strategies. Their evolving nature and wider acceptance are key in tackling complex challenges, leading to substantial returns across various business aspects. At IMS...
by Devon Wilson | Dec 21, 2023 | Credit Union Solutions, Leadership, Marketing, Member Service Representatives
The financial services industry has experienced significant changes and challenges in recent years, and credit unions are no exception. As we look ahead to 2024, credit unions need to be prepared for the trends and developments that will shape the industry. By...
by Devon Wilson | Nov 14, 2023 | Community Outreach for CUs, Marketing, Member Service Representatives
They say loyalty is hard to come by these days – but what if I told you there were proven strategies that could make it easier? In today’s fast-paced world, where everyone seems to be constantly on the move chasing the next best thing, keeping members engaged...
by Devon Wilson | Dec 21, 2020 | Member Service Representatives
As a credit union leader, you spend a lot of time working on ways to improve the member experience. But what about the employee experience? Your employees have taken on the brunt of the chaos of 2020 alongside you and your leadership team in an effort to...
by Devon Wilson | Aug 26, 2020 | Member Service Representatives
Social distancing is a concept of which we are acutely aware now that we’re 5 months into the COVID-19 pandemic. But online and self-service options have been gaining traction in almost all business processes for years. Success in self-service doesn’t...
