Blog
Stay up-to-date with the latest developments in credit unions and how they can impact your financial future.
Balancing Automation and Human Touch: Enhancing Member Experience with Courtesy Pay
IMSI’s Courtesy Pay+ strikes the ideal balance between automation and care, allowing members to opt in to overdraft protection from the comfort of home.
Crisis Management Through Technology: How Infuzion Supports Business Continuity
Business continuity depends on systems that can adapt quickly, run securely, and maintain productivity without requiring custom development or IT firefighting.
The Psychology of Digital Banking: How Online Account Opening Impacts Member Trust
The online account opening process is often the first opportunity for the credit union to demonstrate its commitment to security, transparency, and member service. By prioritizing security, transparency, and user experience, credit unions can build trust, attract new members, and foster long-term loyalty.
The Environmental Impact of Digital Statements: Make-A-Statement’s Role in Sustainability
By encouraging members to opt for electronic statements, credit unions can significantly reduce paper waste, energy consumption, and greenhouse gas emissions associated with traditional paper-based statements. IMSI’s Make-A-Statement solution plays a vital role in this sustainability effort.
Bridging the Digital Divide: Adapting Online Services for Older Credit Union Members
By proactively addressing the needs of older members and adapting online services to their preferences, credit unions can bridge the digital divide and foster inclusive, long-lasting relationships. IMSI’s user-friendly online solutions, combined with a comprehensive approach to education, support, and communication, can help credit unions successfully serve and empower older members in the digital age.
Streamlining Back-Office Operations: Creative Uses for Infuzion
For credit unions using the KeyStone core, maximizing operational efficiency often requires sophisticated tools for managing complex back-office functions. IMSI’s Infuzion solution transforms routine tasks into streamlined processes without requiring extensive technical knowledge
Using Make-A-Statement Data to Drive Member Engagement
Electronic statement delivery represents more than just a routine operational task – it’s an opportunity to understand and enhance member engagement. IMSI’s Make-A-Statement solution transforms this routine process into a tool for member relationship enhancement.
Converting Loan Applications to Approvals: Best Practices with Web Loan Applications
For credit unions, converting loan applications into approvals efficiently is crucial for both member satisfaction and portfolio growth. IMSI’s Web Loan Application solution transforms this process through seamless integration and automated decisioning
The Psychology of Skip-A-Pay: Supporting Members Through Financial Challenges
Financial pressure affects more than just bank accounts—it impacts mental health, work performance, and family relationships. IMSI’s Skip-A-Pay solution transforms member support into a streamlined, automated process that strengthens credit union relationships while maintaining operational efficiency
Safe Travels, Secure Finances: Protecting Members With Travel Notification
For credit union members, having a card declined while traveling can turn a dream vacation into a stressful ordeal. IMSI’s Travel Notification solution transforms this common challenge into a seamless experience that keeps members connected to their finances wherever they go.