by Devon Wilson | Jul 13, 2026 | Credit Union Solutions, Member Service Representatives
An application submitted is not an application completed. Between submission and decision sits a phase that gets far less attention than the application form itself: the back-and-forth where staff need one more document, one clarification, or one signature. That phase...
by Devon Wilson | Jul 6, 2026 | Credit Union Solutions, Member Service Representatives
Most members already know they should be saving more. The advice is everywhere, and it’s rarely the missing piece. What’s missing is a system that makes saving happen without requiring a decision every time. The numbers show how wide that gap has become....
by Devon Wilson | Jun 1, 2026 | Credit Union Solutions, Member Service Representatives
Unexpected overdrafts don’t happen on a schedule. A bill processes before a paycheck clears. A forgotten subscription charge comes through at the wrong time. A member miscalculates their available balance by a small margin. The result is an overdraft, often at a...
by Devon Wilson | May 9, 2026 | Credit Union Solutions, Leadership
At some point, most credit union leadership teams have the same conversation: the technology stack feels dated, members expect more from digital channels, and something has to change. The question is what. Full core replacement is one answer. It’s also a...
by Devon Wilson | Apr 15, 2026 | Credit Union Solutions, Leadership
A credit union runs on dozens of interconnected processes: member onboarding, loan origination, document management, payment processing, account maintenance. Each one touches the core system. Each one creates an opportunity for either automated accuracy or manual...
