by Devon Wilson | Sep 13, 2026 | Credit Union Solutions, Leadership
A core conversion changes far more than the system that stores member and account data. It changes how employees find information, how digital applications create records, how payments post, how documents are indexed, how reports are produced, and how dozens of...
by Devon Wilson | Sep 12, 2026 | Credit Union Solutions, Online Account Opening, Web Loan Applications
Digital account opening has changed the way credit unions attract and onboard new members. A prospective member no longer needs to visit a branch, wait for a representative, or complete a paper application. They can begin the process from a phone or computer, often at...
by Devon Wilson | Sep 3, 2026 | Credit Union Solutions, Online Account Opening, Web Loan Applications
A workflow can be working exactly as it was designed and still be ready for improvement.Credit union operations change throughout the year. Member expectations shift. Staff develop new habits around the tools they use every day. New products, policies, vendors, and...
by Devon Wilson | Jul 27, 2026 | Credit Union Solutions, Member Service Representatives
Fraud, identity theft, and security breaches rank among the most persistent concerns people carry about their financial lives. Financial institutions are particularly exposed to cyber-attacks, and credit unions hold substantial volumes of personal and sensitive data....
by Devon Wilson | Jul 20, 2026 | Credit Union Solutions, Web Loan Applications
Loans are an essential revenue stream for credit unions, which makes 24/7 access to the application process a business requirement rather than a convenience feature. Members research and apply on their own schedule, and that schedule frequently falls outside branch...
