by Devon Wilson | Oct 20, 2026 | Credit Union Solutions, Skip A Pay
A holiday skip-a-pay promotion lets members defer one loan payment during the busiest spending months, often for a fee, usually with the loan’s term extended. Members appreciate it. Staff often dread it, because requests arrive by email, fax, and paper, and each one...
by Devon Wilson | Jan 27, 2025 | Credit Union Solutions, Leadership, Member Service Representatives, Skip A Pay
Financial pressure affects more than just bank accounts—it impacts mental health, work performance, and family relationships. When members face unexpected expenses or temporary setbacks, the ability to skip a loan payment can provide crucial breathing room....
by Devon Wilson | Jun 18, 2024 | Leadership, Marketing, Skip A Pay
In the fast-paced and ever-changing financial landscape, credit unions are constantly seeking innovative ways to attract and retain members. While competitive rates and diverse products are important, financial flexibility has emerged as a key differentiator for...
by Devon Wilson | Mar 21, 2024 | Leadership, Marketing, Member Service Representatives, Skip A Pay
As the economy faces increasing uncertainty, the importance of relationship banking cannot be overstated. In times of financial instability, customers seek reassurance and guidance from their primary financial institutions. Relationship banking, which focuses on...
by Devon Wilson | Jan 18, 2024 | Leadership, Marketing, Skip A Pay
In the current economic climate, small businesses are crucial, employing nearly half of the workforce. Yet, they face significant challenges, particularly in cash flow management, which can ripple through to credit union members, impacting their financial health. For...
