Blog
Stay up-to-date with the latest developments in credit unions and how they can impact your financial future.
Community Outreach during National Small Business Week
2021’s National Small Business Week is coming up. From May 3 to May 9, communities come together to highlight the importance of entrepreneurs and small business owners across the US. And this is also a great time for your credit union to perform some targeted...
Credit Union Leadership Tips for Improving Performance and Problem-Solving
“The strength of the team is each individual member. The strength of each member is the team.” –Phil Jackson Credit unions, like many businesses, are coming off one of the toughest years in modern history. To get through this and start moving forward with some...
Financial Preparedness Approaches for the Future
Financial preparedness meant something like a “rainy day” stash or “disaster fund” before the events of 2020. Many credit union members were lucky enough not to have worried about what it takes to be financially prepared. If they don’t live somewhere with...
How to Improve Credit Union Customer Service
We’ve talked previously about trends credit union customers will come to expect and ways to improve member experience in previous blog posts. But a lot has changed in the last year. So let’s take a look at some new ways to improve credit union customer service....
6 Ways to Improve Your Credit Union Website
Your credit union’s website is getting more traffic, and your members expect to be able to find more information and services than ever before. After a long year of hurried digital transformation, now is the time to optimize your business’s online presence....
Human Interface – Fintech with a Personal Touch
As more and more banking operations go digital, it’s easy to get caught up in the convenience and forget about the human aspect of doing business. And that human aspect, the connection to community and customer, is what sets credit unions apart from other...
2020’s Digital Push May Mean Future Security Risks
In 2020, credit unions prioritized service over expansion. But creating new digital solutions for members and employees was a whirlwind of uncertainty and this year, leaders will need to stay extra vigilant when it comes to credit union cybersecurity. Now, many...
Digital Lending and Other 2021 Trends
Your digital banking solutions are under scrutiny, your member expectations are higher than ever, and your credit union has just come out of one of the toughest years in modern history. Let’s discuss how you’ll get a leg up this year by looking at the top...
2020 In Review for Credit Unions
The pandemic and other disasters caused a lot of uncertainty for your members and employees this year. As 2020 comes to a close, it’s important for leaders to review what they’ve learned so they can prepare for 2021. Here are the top insights credit unions...
How to Improve Your Credit Union’s Employee Experience
As a credit union leader, you spend a lot of time working on ways to improve the member experience. But what about the employee experience? Your employees have taken on the brunt of the chaos of 2020 alongside you and your leadership team in an effort to...